5 Messages
Wifi channel jumps back
Every time I try to change wifi 2.4 channel in the app it stubbornly switches back to channel 1 after 20 to 30 seconds (channel actually switches for a bit, I can see it in a network tool). Looks and feels like a bug. Please help - Channel 1 is super congested and near useless. Assistant feature in the app is hopelessly limited to address this issue and refuses to pass messages to text support.
Thank you.
ElQueue
Visitor
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6 Messages
7 months ago
I have to agree that the xFi gateway's automatic channel system is terrible at it. Most of the time it will end up on the most or nearly most congested channel.
I hope you find your solution.
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XfinityMarcos
Official Employee
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2.3K Messages
7 months ago
Hello user_zwv257, that would be pretty annoying to constantly see changed back after you've updated the Wi-Fi channel. To confirm, are you following the steps outlined in this Walkthrough? Are you using your own modem or a Xfinity gateway?
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EG
Expert
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110.1K Messages
7 months ago
@user_zwv257
In case you don't know, here's how to hard reset the device to factory defaults. Depress and hold in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. As an FYI, you will lose any customized settings, and they will need to be re-configured from scratch.
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EG
Expert
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110.1K Messages
7 months ago
@user_zwv257
You're welcome ! Good luck to you !
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