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Monday, August 5th, 2024 5:41 AM

Wifi Channel Change is locked out, need a change

Is the ability to select WIFI channels in the gateway a function of which service plan is purchased?

If I take my Gateway to a Xfinity service location, can they set it to desired channels for me (Channel 9 for 2.4GHz, Channel 60 for 5 GHz)?

Official Employee

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1.4K Messages

3 months ago

Hello, how are you doing today @user_h9qnz7? On modems that are models XB6 or higher, these settings are managed automatically. The Wi-Fi Channels mode will be locked out. This is not something we can change on our end or at a store. Are you able to share why you need these specific channels enabled? xFi software will default to the most optimal setting possible.

Expert

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106.9K Messages

3 months ago

The concern is not "accessibility / disability" help related....................... Topic moved here to the proper help section for assistance. 

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