user_4641mn Hello and thank you for reaching out via our Xfinity Community forums. I want to assure you that I am here to address your request. Dealing with service or account issues can be frustrating, and we'll work together to get this sorted out quickly. To allow me to securely access your account and start assisting you, please send us a Direct Message (DM) with the following details:
Your full name
The full service address
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Once I receive that information, I'll dive into your account details right away and focus on getting you the resolution you need!
EG
Expert
•
114.3K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
•
2.5K Messages
2 hours ago
Your full name
The full service address
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Once I receive that information, I'll dive into your account details right away and focus on getting you the resolution you need!
0
0