chilak's profile
chilak
Conversation Starter
Conversationalist
1st Reply

Frequent Visitor

 • 

13 Messages

Tue, Nov 10, 2020 9:00 AM

WiFi calling dropping out frequently

I've got an Xfinity dual band modem/router model TG02DCW3482P2CT and am experiencing WiFi calling dropouts on an intermittent basis.

 

Details:

Phone is in airplane mode (this shuts off cellular)

There are no pods or mesh network attached to my home wifi network

The dropouts occur whether the phone is one foot away from the modem or at the opposite end of the house from the modem

The dropouts occur on multiple iPhones

 

A couple of debugging patterns I detected:

1) WiFi calls were dropping between 3 and 9 minutes over six calls.  I then power cycled the modem and the next call sustained for 65 minutes

2) One call dropped due to a Wifi calling dropout at precisely midnight (this does not seem like a coincidence to me)

 

The Comcast rep suggested I create separate networks for 2.4 and 5.0 (rather than leave them on the same network) and force the phones onto one network or the other.  But I don't see a way to do that using the XFI app or using the equivalent web based version.

Responses

EG

Expert

 • 

86.5K Messages

6 m ago


@chilak wrote:

The Comcast rep suggested I create separate networks for 2.4 and 5.0 (rather than leave them on the same network) and force the phones onto one network or the other.  But I don't see a way to do that using the XFI app or using the equivalent web based version.


Does this apply ?;

 

https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
jlavaseur

Valued Contributor

 • 

409 Messages

6 m ago

I would try to turn off airplane mode, on a IPhone it shuts off WiFi, tho you can manually enable it, if you want to turn off cellular data there is a option for that

When you enable airplane mode you disable your phone's ability to connect to cellular or WiFi networks or to Bluetooth. This means you can't make or receive calls, send texts, or browse the internet.

You can still use your phone, however: you can take photos, listen to music, play games, or compose emails/messages to send later. Basically anything that doesn't require a signal or internet.

chilak

Frequent Visitor

 • 

13 Messages

6 m ago

I have since partitioned it into two networks - 2.4 and 5.0 - but the dropped wifi calls occur on both networks.

chilak

Frequent Visitor

 • 

13 Messages

6 m ago

[quote]

When you enable airplane mode you disable your phone's ability to connect to cellular or WiFi networks or to Bluetooth. This means you can't make or receive calls, send texts, or browse the internet.[/quote]

That's not the case with my phone.  

 

New Poster

 • 

2 Messages

4 m ago

I am having the same problem since I upgraded to xFi app.   I also as Xfi pods to a number of rooms to boost the signal.  The signal always tests fine.  But calls drop after several minutes.   l also cannot find a way to switch between 2.4 and 5 ghz.    I am beginning to suspect that the xFi app may be the issue.  There is definitely constant communication ongoing between the gateway and the devices even when not calling.   I have noticed that there are times when the gateway is reporting incorrect info such the device is not connected when the wifi on the phone says it is.

New to the Community?

Start Here