U

Visitor

 • 

1 Message

Thu, Jul 29, 2021 6:00 PM

WiFi broadcast

It says my choice of 2.4 vs 5ghz broadcast is controlled automatically.  How do I change this so I can select 2.4 - which is what is needed for my smart door lock?  

Responses

Accepted Solution

EG

Expert

 • 

89.2K Messages

2 m ago

The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.


If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi 


https://www.xfinity.com/support/articles/issues-connecting-devices-wifi-network?linkId=123534437 


Associate the device with the 2.4 band's SSID (broadcast name) and password.

(edited)

Official Employee

 • 

220 Messages

2 m ago

Hi, @user_375983 . Thank you for taking the time to post your questions on Xfinity Forums. Welcome to the community! Have you been able to try the steps outlined by our expert @EG? I personally love my smart lock and I hope you have had the chance to get it yours up and running. Please let us know if you need any additional assistance. Our team will be on standby. 

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