Thu, Jul 29, 2021 6:00 PM
It says my choice of 2.4 vs 5ghz broadcast is controlled automatically. How do I change this so I can select 2.4 - which is what is needed for my smart door lock?
2 m ago
The two WiFi bands have recently been combined into one with the Comcast gateway devices. Some devices get confused and don't know how to see / talk to combined bands.
If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;
Associate the device with the 2.4 band's SSID (broadcast name) and password.
Hi, @user_375983 . Thank you for taking the time to post your questions on Xfinity Forums. Welcome to the community! Have you been able to try the steps outlined by our expert @EG? I personally love my smart lock and I hope you have had the chance to get it yours up and running. Please let us know if you need any additional assistance. Our team will be on standby.