WiFi box will not power on.

I’ve completed all trouble shooting steps and the box will still not power on. How do I get help?

Responses

EG

Expert

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108.2K Messages

6 days ago

Is the indicator light lit at all ? Is there power at the A.C. outlet ?

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user_1o1m6a, Hi there! Thanks for reaching out. I can understand the importance of getting that WiFi box powered on. Thanks for completing all the troubleshooting steps. I am sorry to learn that it has not powered on. You've come to the right place. We are an expert team that specializes in helping with modem concerns such as this over social media. We can help. Have you already activated the modem using the XFINITY app like in this link here?

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BruceW

Gold Problem Solver

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26.2K Messages

4 days ago

@XfinityGabriel wrote: "... Have you already activated the modem ..."

That is not helpful. A device that won't power on cannot be activated, and activation is not necessary to power on the device. It should power on as soon as it is plugged in and turned on!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_1o1m6a

WiFi box will not power on.

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EG

XfinityGabriel

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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