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user_94c2e6
20th Anniversary celebration
1st Topic

Visitor

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3 Messages

Thursday, November 30th, 2023 3:29 PM

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Wifi Blocking Google sponsored ads and some email attachments.

If I'm on my home wifi, I'm not able to open any sponsored Google ads. This was frustrating but usually I'm on my phone when I'm online shopping and am able to toggle off the Wifi and the ad will open without issue. However, now there are certain attachments I'm not able to open in Gmail when I'm connected to Wifi. This is a personal email account and I'm trying to open a PDF from my child's teacher and my Wifi is preventing me from opening it. Again, I can toggle off my Wifi and I can open the attachment but this does not work when I'm on my home laptop. Has anyone else encountered this and know of a setting I can turn off to stop this from happening?

Question

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Updated 

1 year ago

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EG

Expert

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110K Messages

1 year ago

The concern is not "Community Center" help related. Topic moved here to this help section for assistance. 

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XfinityGabriel

Official Employee

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2.2K Messages

1 year ago

Hi, @user_94c2e6! Thanks for taking the time our of your day to contact XFINITY for help with a 3rd party application. I rely on my emails for important communication too so I understand the inconvenience that this can cause. We will certainly do everything withing our power to assist. Are you experiencing with any issues with logging into the XFINITY Email portal to access emails?

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user_94c2e6

Visitor

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3 Messages

@XfinityGabriel​ I don't use my Xfinity email so I'm not sure if that's an issue. I just know that anyone in my house connected to our Wifi has the same issues, regardless of what email account being used (personal or work). If I turn off my Wifi and use cellular data I can open all attachments and Google search results without issue. But if the Wifi is on, the exact same thing will not open with an error "this webpage is not available." When wifi is turned off, it opens the page normally. 

Is this a security feature that can be turned off?

1 year ago

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XfinityEva

Official Employee

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1.6K Messages

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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