Visitor
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1 Message
WiFi and TV have been problem free for years, suddenly stopped today
Cable box seems to be working, but TV is blurry and pixelated. Unwatchable so I unplugged it.
WiFi / Internet - very slow, with no service for 5-10mins at a time. When it does come back, usual speeds of 800+ MBPS never gets above 200 and dips down to 30, before completely dropping. Usually works for 20-30mins then drops completely.
Moved the router to the single cable coming into the house and problem persists. Don’t even have the cable box plugged in anymore. Any ideas? At a loss here and need wifi to work at home.
XfinityAlyssaA
Official Employee
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2.2K Messages
2 days ago
Good evening @JamesSupraaaa, and thank you for reaching out on our Forums with your service issues, we appreciate the opportunity to help get your concerns resolved. I see that you are experiencing pixelation issues along with slow internet speeds and drops in connection. Have you tried restarting your equipment? May I also ask how long you have had your current equipment?
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