user_5aueyq Thank you so much for reaching out for help with your activation. Set up is normally pretty easy, but you may still need to complete a step or two. So we can better help lets take a closer look with you. @EG asked a great question: are you setting up services with us for the first time, or are you activating a new modem? The modem you are using was that provided by us, or is that one you own?
EG
Expert
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119.3K Messages
2 days ago
First. Is this a new service install / new move-in or an existing one?
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XfinityAmandaB
Official Employee
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3.3K Messages
6 hours ago
The modem you are using was that provided by us, or is that one you own?
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