WiFi 7 question

Hello Xfinity Technical Support,

I’m requesting assistance with my Xfinity XB10 gateway, which is advertised as supporting Wi-Fi 7 (802.11be). Despite having compatible hardware and updated drivers, my computer continues to establish a Wi-Fi 6E (802.11ax) connection rather than Wi-Fi 7.

I’ve performed troubleshooting on my end and would appreciate assistance determining whether this is related to the gateway’s firmware, provisioning, or wireless configuration.

Gateway Information:

• Model: Xfinity XB10 (CGM601TCOM)
• Firmware: CGM601TCOM_8.6p4s4_PROD_sey
• DOCSIS Software: Prod_25.1_PD
• Wireless Network: 6 GHz
• Wireless Mode Displayed: 802.11ax
• Channel: 5
• Channel Bandmargin: 0;">Computer Information:
  • Operating System: Windows 11
  • Wireless Adapter: Intel Killer Wi-Fi 7 BE1750x (BE200NGW)
  • Driver Version: 24.80.0.2
  • Supported Protocols: Includes 802.11be
  • Supported Frequencies: 2.4 GHz, 5 GHz, and 6 GHz

  Current Connection Details:

  • Negotiated Protocol: 802.11ax (Wi-Fi 6E)
  • Frequency: 6 GHz
  • Receive/Transmit Link Rate: 2,402 Mbps
  • Signal Strength: 93%
  • Security: WPA3-Personal

  The computer is successfully connecting to the 6 GHz network with excellent signal strength. However, Windows confirms the connection uses 802.11ax rather than 802.11be.

  I also accessed the XB10’s local administration interface (10.0.0.1) and found that the 6 GHz wireless mode is displayed as 802.11ax, with the bandwidth configured for 160 MHz. These settings are automatically managed by Xfinity and cannot be manually adjusted.

  I’m requesting clarification on the following:

  1. Is Wi-Fi 7 (802.11be) currently enabled and operational on the XB10 gateway?
  2. Does firmware version 8.6p4s4 support Wi-Fi 7 functionality, including 320 MHz channel bandwidth?
  3. Is there a newer firmware version available that addresses Wi-Fi 7 connectivity or negotiation issues?
  4. Are there provisioning settings or firmware restrictions that prevent compatible devices from establishing an 802.11be connection?
  5. If Wi-Fi 7 is supported and enabled, what additional troubleshooting would you recommend to establish an 802.11be connection?

  I understand that wireless performance varies based on environmental conditions and connected devices. My concern is not the current connection speed, which is excellent, but rather that the gateway does not appear to be utilizing the Wi-Fi 7 protocol despite having compatible equipment.

  If possible, I would appreciate having this inquiry reviewed by an advanced technical support representative or the team responsible for XB10 firmware and wireless configuration.

  Thank you for your assistance. I look forward to your findings.

  Best regards,

  user_4irrjc

  [Edited: "Personal Information” ]