Visitor
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1 Message
Why xfinity website is so stupid, can not find an icon for direct contact and also can not check order status
why it is so stupid?
Can not believe that this is 2026, it looks worse than a 1996 website
Visitor
•
1 Message
why it is so stupid?
Can not believe that this is 2026, it looks worse than a 1996 website
EG
Expert
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119.5K Messages
2 days ago
@nfqchimera
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please post the nature of your issue in detail here, but be sure to exclude any personal information.
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XfinityOrlandoM
Official Employee
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3.6K Messages
7 hours ago
@nfqchimera
Thanks for reaching out to us, we do apologize for any inconvenience you're having reaching a live agent. When you reach out to us on our social media platform, depending on your concerns or needs, we can generally resolve those issues publicy.
If we need to take a deeper look at your account, where security measures are needed to access your account and to hide your personal identity, we would then direct you to send us a direct message with your name and address
I see @EG provided you with great information on forums guidelines
Since you've already sent us a direct message, I have responded to you and I look forward from hearing from you
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