Visitor
•
1 Message
Why was the line cut?
I am having trouble understanding why a cable needs to be cut and spliced when it is long enough to reach my home.
On Monday, a technician ran a long, continuous cable pole to pole, down to my yard, and to the box on the side of my house. I was happy. He stated another tech would be out to bury it soon. A different tech came out the next day, cut the cable at the pole, and attached a separate cable to my house that they then buried.
Why? The continuous line had plenty of slack to bury without issue. I was glad to not finally be on split wires with some chance of issues, namely water getting in the split which is why I needed the line replaced. I called Xfinity to schedule a new appointment because this seemed to be a mistake. The same tech from Monday came out for the new appointment and simply replaced the bottom half, telling me that splitting the line is necessary. I am struggling to understand why.
I attached a simple, top-down example made with Paint.
On the left is Monday and on the right is Tuesday.
XfinityTommy
Official Employee
•
2.8K Messages
3 hours ago
user_j92k3 There can be a few different reasons that a cable would be spliced. Splitting a coax drop from a utility pole instead of running continuous cable is done to serve multiple customers from a single main trunk line. This allows us to isolate issues and make localized upgrades or repairs without taking down the entire cable plant. This simply allows technicians to easily manage and balance the signal strength across a neighborhood.
0
0