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1 Message
Tuesday, June 23rd, 2026 10:58 AM
Turning the box off and back on
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Expert
118.7K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the light / lights on the modem lit steadily, or are they blinking ?
Official Employee
2.5K Messages
3 hours ago
@user_fxdhog Were you able to try any of the steps @EG provided? Are you still without your internet?
Have you checked to ensure all the connections to your modem and wall outlet are finger tight and secure?
Is your device plugged into a switched outlet or power strip?
EG
Expert
•
118.7K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the light / lights on the modem lit steadily, or are they blinking ?
0
0
XfinityKei
Official Employee
•
2.5K Messages
3 hours ago
@user_fxdhog Were you able to try any of the steps @EG provided? Are you still without your internet?
Have you checked to ensure all the connections to your modem and wall outlet are finger tight and secure?
Is your device plugged into a switched outlet or power strip?
0
0