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user_y1t5r8
1st Topic

Visitor

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1 Message

Monday, June 9th, 2025 8:20 PM

why isn’t my service active after i changed addresses

well, since the multi billionaires at comcast can’t use any of their precious money to hire customer service agents i’m forced to come to this public forum to ask a question about my personal account 🤦‍♂️🤦‍♂️🤦‍♂️

i did the change of address but nothing ever switched over and now i don’t know what to do or who to ask because comcast “customer service” is nonexistent 

Question

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Updated 

3 days ago

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EG

Expert

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111K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDilary

Official Employee

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2.3K Messages

3 days ago

user_y1t5r8 Thanks for posting on our Community Forums for assistance with your transfer. I'm sorry to hear the transfer did not go as expected. We'd be happy to check what's going on. Could you please send our team a Direct Message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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