Visitor
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2 Messages
Why is there no cancel option on website?
I am hereby documenting that I would like to cancel my service and have been given seemingly no method by which to accomplish this task. I'm moving and have no more need for your service. Not only is there zero navigation to achieve this on your site or app, but you also run your site on a trash server, with trash code that repeatedly crashes.
Your UI and website seems like a dark pattern to me, where you manipulate people into paying you by inconveniencing them to the point that they give up. Despicable.
I will be changing my card details and canceling on the banks end if you don't resolve this.
-Dane [Edited: "Personal Information"]
EG
Expert
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112.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.3K Messages
2 days ago
Hi WhatATerribleWebsite! Thanks for visiting our Xfinity Forum. We value you as a customer, so we hate to see you go. We also apologize for any complications you've run into when trying to cancel your account. My team is here to help. To assist you with this, please send us a direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thanks @EG for getting the post moved over, much appreciated!
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