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Why is there an outage? When will I have Internet?!?
\For 3 days now I've been told theres an "outage" and I have no internet. My neighbors who also use xfinifty have internet. I can't get in touch with ANY HUMAN BEING. What is going on? It's not weather, and if its maintenance, couldn't they give me an estimate as to when they will be done?
EG
Expert
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110.2K Messages
1 year ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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XfinityKrista
Official Employee
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1.5K Messages
1 year ago
Hello @MJohnnidis, thank you for taking the time to reach out on social media. I understand your concern with the services, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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EG
Expert
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110.2K Messages
1 year ago
@MJohnnidis
Was there any info about the outage at that link ?
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