Visitor
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1 Message
Why is there a Sales Tax on my Internet Service?
The Internet Tax Freedom Act literally prohibits sales tax on Internet services.
According to the website (https://www.congress.gov/crs-product/IF11947) "The ITFA now prohibits all state and local taxes on internet access. The ITFA defines the term "internet access" as a "service that enables users to connect to the [i]nternet to access content, information, or other services offered over the [i]nternet."
I contacted customer support and was told "we do not have a dedicated email for this. You can directly file the complaint on the website or via phone."
EG
Expert
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114.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.7K Messages
1 hour ago
Hi there, @user_kqzsg2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look further into the tax on your internet. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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