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Saturday, June 1st, 2024 2:31 AM

Closed

Why is the Comcast usage inacurate?

I wanted to verify that other people find the usage to be overstated compared to local logging on their routers.  Seems like it might be a problem for a company to overstate your usage and constantly try to up-sell you "unlimited" internet.

In my case the stated usage is over 300gb more than the observed usage at my router. This is an error of nearly 30%

Official Employee

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1.3K Messages

1 year ago

 

user_bawtn2 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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