Why is service not restored??

Yesterday was a freak storm in NJ. Yes I understand lines could have been damaged. However, my internet was totally fine during and after the storm. It was not until today, 7/4/26 that the internet went out around 9am. It is now 6:53pm and no internet. No ETA. No response from customer service. All the message says is that “when it is safe” crews will restore service “as soon as possible.” Not helpful!  It has been clear and sunny and calm all day! Where are the crews? Where is the estimate? What in the actual heck is going on? This is totally unacceptable. I want an update with specific information stat.