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user_0ewdmn
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2 Messages

Saturday, July 4th, 2026 10:56 PM

Why is service not restored??

Yesterday was a freak storm in NJ. Yes I understand lines could have been damaged. However, my internet was totally fine during and after the storm. It was not until today, 7/4/26 that the internet went out around 9am. It is now 6:53pm and no internet. No ETA. No response from customer service. All the message says is that “when it is safe” crews will restore service “as soon as possible.” Not helpful!  It has been clear and sunny and calm all day! Where are the crews? Where is the estimate? What in the actual heck is going on? This is totally unacceptable. I want an update with specific information stat.

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19 days ago

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mas796

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21 days ago

I'm starting to suspect nothing was being done yesterday because the didn't want to pay overtime to bring in people on the holiday.

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XfinityRaf

Official Employee

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1.5K Messages

19 days ago

Good afternoon @user_0ewdmn. Are you still having issues with your services? 

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user_0ewdmn

Visitor

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2 Messages

Yes- no internet since 9am on 7/4. I understand it may take time to fix but the lack of transparency is unacceptable.

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19 days ago

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XfinityRaf

Official Employee

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1.5K Messages

Thank you for confirming. Our team can take a look to see if we can provide you details on the steps being taken to restore service. If you could send our team a direct message with your full name and full address, we can get started.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation"

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it
 

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19 days ago

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