user_hc0bk3 Good morning there! I hope that your weekend improved and that your internet connection is back. @EG offered great ways to check to see if your area is having a service interruption and to check to see what your gateway light is doing to help know if there is a RF signal issue with brining your gateway online. Thank you @EG for your help and guidance!
EG
Expert
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122.7K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is/are the indicator light/lights on the modem lit steadily, or are they blinking ?
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XfinityPaula
Official Employee
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2.5K Messages
2 hours ago
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