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10/31/2026 11:36 AM

Why is my wifi shut off

Why is my wifi shut off at [Edited: "Personal Information” ] 

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Expert

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122.7K Messages

4 hours ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 

https://www.xfinity.com/support/articles/check-service-outage 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 


Is/are the indicator light/lights on the modem lit steadily, or are they blinking ?

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