Visitor
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2 Messages
Why is my service keep shutting off
My service keeps shutting off and every time it shuts off when I get on my phone operated with a different company it says that my service is at perfectly fine but yet my internet keeps going down
EG
Expert
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122.5K Messages
2 days ago
When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityCarolyn
Official Employee
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485 Messages
10 hours ago
@somerset_queen, I’m sorry your internet keeps shutting off, especially when the service status shows everything is fine. I understand how frustrating it is to have repeated interruptions without any indication of an outage. Let’s take a closer look at what’s happening with your connection and see what we can do to get this resolved.
Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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EG
Expert
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122.5K Messages
10 hours ago
@somerset_queen
Were you able to find any outage info on that site or in the app ? And my question about the indicator lights ? Please respond right here in your topic on these public help forums.
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