Visitor
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1 Message
Why is my service down yet again?
3 times in as many weeks my service have been taken down for a prolonged period of time without explanation or rebate, can someone please answer me why?
Visitor
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1 Message
3 times in as many weeks my service have been taken down for a prolonged period of time without explanation or rebate, can someone please answer me why?
EG
Expert
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121.2K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityBenny
Official Employee
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1.7K Messages
2 hours ago
@user_8ba90f Thanks for adding a post to the community. Having updates apply can be frustrating, especially when service is needed. Whenever this happens, the best is signing up for the text alerts. They're the fastest way to find out when the techs are done with the work. Here https://www.xfinity.com/support/articles/check-service-outage is the full guide on what to do, and how to get a credit for the downtime.
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