Visitor
•
1 Message
Why is my new MB8611 slower than my MB8600?
Per Xfinity suggestion, I upgraded my modem from an MB8600 to a MB8611. Before I replaced modems, I tried my connection using speedtest. Download Mbps was 375.18 and upload speed was 5.86. After installing the new modem, it was sub 300for download and 5.41 upload. I tripled checked to see if the new modem was indeed an MB8611, and it is. Any idea what's happening
CCAnna
Problem Solver
•
874 Messages
2 years ago
Thank you for reaching out over Xfinity Forums @user_fb006a. I sure am sorry to hear your speed has been slower with the new modem. It sounds like you have attempted the basic troubleshooting, thank you. I would be happy to investigate the issue. Our team will likely need to send the modem some signals and make sure the bootfile/provision is correct.
Can you send us a direct message with your full name, name of account holder (if different) and service address? To send a direct message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
0
0