Visitor

 • 

2 Messages

Monday, August 4th, 2025 9:47 PM

Closed

Why is my location in the wrong STATE?

When I login to my places on the web they have me at

  • Location: South Bend, IN USA

But I am in the NW of Chicago, IL

Which is where I always was before updating my xfinity router.

So now when I log in, it has me in the wrong state and makes it difficult for some secure states.

How to fix this?

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Accepted Solution

Expert

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114.6K Messages

4 months ago

You likely recently received a new / different WAN (public) IP address assignment to your connection from their DHCP server / IP address pool, and the rDNS / geolocation data that is associated with it is now incorrect for you as it previously belonged to someone else who lived in that other area. 


Comcast shuffles blocks of IP addresses around the country all the time. And after doing local plant maintenance / upgrades. ISP's don't correct this. A third-party service does. Unfortunately, this is typically a back-burner thing to get corrected. The only thing that you can do is to report it. You can try this;


https://www.maxmind.com/en/geoip-location-correction 


https://support.google.com/websearch/contact/ip/ 


https://ipinfo.io/corrections 


https://www.whatismyip.com/ip-address-geolocation-incorrect/ 


https://ipregistry.co/data-corrections 


Wait for the geolocation provider to approve your request. If your request is approved, the amount of time it takes to see the correction varies by provider. The average is two weeks to a month or more.


You can also try this;


If you are using a router that has a MAC address cloning feature, you can clone a different MAC address into it. This will force a change of your Comcast assigned WAN / public IP address. No guarantees that the new address won't also have incorrect geo-data as it may be from the same block of IP's. YMMV.


And you could also try using a VPN service but it's a crapshoot on what IP / endpoint geolocation will be presented to their servers.

Official article: https://www.xfinity.com/support/articles/correct-geolocation-data 

Visitor

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2 Messages

Good Info...Thanks for the help.

Expert

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114.6K Messages

4 months ago

My pleasure ! Good luck !

Visitor

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1 Message

1 day ago

Oh dang.  This has been going on that long?  I called and of course support didn't have the slightest idea of what I meant by ip address.  They said your address is, which it is, for my home.  Egads.

Expert

 • 

114.6K Messages

13 hours ago

@user_jymwue 


Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.


For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.

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