Visitor

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2 Messages

Monday, September 22nd, 2025

Why is my internet usage so high

My internet data usage is saying I'm at 1.2TB this month, but normally I'm around 500 GB - I feel like there's an error or something is set up wrong... how can I check this?

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Official Employee

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2.4K Messages

22 days ago

 

tracidisco Welcome to our community forum! Thank you for reaching out so we can answer your questions about data usage. You can learn about what contributes to your data usage here
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and look for the best path forward. 

 

Visitor

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2 Messages

Thanks - just messaged!

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