Why is my internet so slow?

@user_20aa4a Thanks for creating a post on our Community Forums, though I'm sorry to hear that you are having these speed issues. We would need to check a few signals and the surrounding area to see if we can tell where the disruption is in the incoming signal to your equipment. Would you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://comca.st/3NZlb2u
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.