Visitor

 • 

1 Message

Friday, April 8th, 2022

Closed

Why is my internet so slow?

I'm paying for "Gigabit Internet Plan, Download speeds: up to 1200 Mbps" .

On speedtest.net the highest download speed I've seen is 40Mbps.

I know it says "up to 1200 Mbps", but we're talking a difference of an order of magnitude and then some.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Oldest First
Selected Oldest First

Official Employee

 • 

1.4K Messages

3 years ago

@user_20aa4a Thanks for creating a post on our Community Forums, though I'm sorry to hear that you are having these speed issues. We would need to check a few signals and the surrounding area to see if we can tell where the disruption is in the incoming signal to your equipment. Would you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://comca.st/3NZlb2u
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
forum icon

New to the Community?

Start Here