U

Tuesday, March 4th, 2025 6:42 AM

Why is my internet down every night?

For some reason, my internet goes out between 1-2 am. Currently it's 139am and both my routers are down. This is terrible for 3rd shift on call medical who rely on the internet to look at patient charts and save lives. Why does xfinity always have to interrupt service for updates? Verizon never had this issue. For as much as I pay I should never have interrupted service, let alone almost every night. 

Official Employee

 • 

3.1K Messages

1 month ago

@user_r8000f As someone who works outside normal business hours for most people (3am start time) I fully understand the frustration of updates. These updates are pushed out to our equipment during the time when it would affect the least amount of people. 

forum icon

New to the Community?

Start Here