Hello user_3hguhd, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. Forum expert EG has provided some great info and tools. Did you get any assistance there? Also, have you had any other issues recently? Like a power failure or anything similar?
EG
Expert
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117K Messages
2 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section for assistance.
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EG
Expert
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117K Messages
2 days ago
First. When these outages occur, are they being officially indicated with any info about them here ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJeffB
Official Employee
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221 Messages
8 hours ago
Hello user_3hguhd, thank you for reaching out here in our Xfinity Community forums. We appreciate you and your time. Forum expert EG has provided some great info and tools. Did you get any assistance there? Also, have you had any other issues recently? Like a power failure or anything similar?
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