Visitor
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1 Message
WHY IS MY DATA USAGE SO VERY HIGH FOR MONTH OF MARCH??
i usually only use about 200 to 300 GB a month...now i am way over the 1229 GB limit this month. last month it was almost 700 gb. The only thing different is the xfinity flex i got. WHich i only watch about 4 hours a day. My sons computer only used 33 gb this month so where is all this extra data coming from????? I was also told that streaming a 2 hour movie is only about 6gb. I changed my wifi password and checked all my apps..nothing that uses this much. If its this xfinity flex they can have it back!!!
CCValerie
Official Employee
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974 Messages
2 years ago
Hi there, @user_b38403, thank you for taking the time to reach out to us through our Xfinity Forums. I can understand how concerning it would be to unexpectedly see an increase with your data usage. I would like to look into this further with you. Please send us a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ff1524
Visitor
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1 Message
2 years ago
Has your issue been resolved? I am having the same issue. Our two person household averages less than 200 mb but for the last two months we have exceeded the data cap with no changes in our usage. At this point I am considering getting service elsewhere.
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