Contributor
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30 Messages
Why is it taking so long to upgrade to Docsis 4.0?
I’m wondering why X class Internet is taking forever to be upgraded in the Seattle-Tacoma? I live in Buckley WA about 25 miles east of Tacoma and they still have not upgraded our nodes to Docsis 4.0. I feel Xfinity is dragging their feet getting upgrades done. It’s been a year and half since they deployed Docsis 4.0 and they upgraded to mid split in May, but are doing nothing for Docsis 4.0. I am getting frustrated with Xfinity!!!!!
XfinityRaul
Official Employee
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2.5K Messages
11 hours ago
@kam518 I would be more than happy to review your account to see if the new X Class service is available in the area. Let's continue our conversation via DM.
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EG
Expert
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115.4K Messages
10 hours ago
@kam518 @XfinityRaul
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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