Visitor
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1 Message
Why is Cancellation So Hard
I'm simply trying to cancel my plan. It only showed two options for a call, so when I tried to reschedule the call, the website said it wasn't working.
It won't even let me click through the schedule an in person appointment. I got an option to cancel through Xfinity Assistant, which sent me through the same loop.
This feels predatory and insane that it's this difficult to cancel.
EG
Expert
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112.9K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.4K Messages
2 days ago
Hey there, @user_3wn10i! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with attempting to make the changes needed on the account, it certainly is not what we want for our customers. We would be more than happy to look into the account with you, and cancel the services with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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