Visitor

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Thursday, March 5th, 2026 2:25 PM

Why I am not notified for outages

I work from home. Maintenance in the area has brought my Xfinity phone, internet and cable services down 2x for the entire day over the last 2 weeks. I don't understand why it's not possible to notify me in advance of these outages (especially since they're 'planned'). I don't think Xfinity corporate would like it if someone came in and cut their connection without notice and then said their connection would be restored sometime 'today'. 

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Expert

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116.4K Messages

13 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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