shelton2004's profile

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2 Messages

Tue, Jun 30, 2020 10:00 AM

Why does Xfinity not have live agents? Need a live agent

 I just need a live agent to help get a new modem connected - why is it so hard?  All they want to do is pass you around in circles and not help.  What does it take to get to a live person? 


I need my internet and they don't care.  





87.2K Messages

1 y ago

Connect it to the coax line and power it up. Let it fully sync up with the system ("DS, "US", and the "Online" lights are steadily lit). Connect a computer to it and open up a browser. You *may* see their "Walled Garden" modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password or the account number and telephone number associated with your Comcast account handy.

If not, try calling 1-855-652-3446. That is their device activation line.

If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.

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