Why does Xfinity keep telling me I need to change my wifi name and password to fully activate some software update on my modem?

My internet is acting up and this is the 2nd time i called this month. the representative keeps telling me in order for some software update to take effect on my modem, i need to change my wifi name and password. I don't want to do that because i would have to reconnect alot of devices connected to my home internet.. someone please explain this to me

Responses

XfinityRoberto

Official Employee

•

1.7K Messages

3 years ago

Hello and welcome to Comcast! Thank you so much for reaching out to us about your issues trying to update the software update. You are in the right place and I am happy to assist you today.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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andremike

Why does Xfinity keep telling me I need to change my wifi name and password to fully activate some software update on my modem?

XfinityRoberto

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