Contributor
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17 Messages
Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?
Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer? Printer is always going offline,.....
Contributor
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17 Messages
Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer? Printer is always going offline,.....
Accepted Solution
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
https://www.xfinity.com/tips/change-wifi-name-password
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Again
Expert
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31.9K Messages
5 years ago
What is the error message you get when it goes offline?
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bamu
Contributor
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17 Messages
5 years ago
Not sure where I find an error message.
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bamu
Contributor
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17 Messages
5 years ago
Printer just says offline. And I don't see/can't find an error message on the printer..... I may just buy a Motorola and turn the Xfinity back in.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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bamu
Contributor
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17 Messages
5 years ago
I'm not real tech. I can find the info shown in the file below. Says everything is auto. Can I disable the 5?
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bamu
Contributor
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17 Messages
5 years ago
I found the way to give different names to the 2.4 and 5 networks so will try that. I know for a fact that my wireless printer will not work with 5!
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bamu
Contributor
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17 Messages
5 years ago
After I set up the 2 separate networks, I restarted the desktop and the printer. Still no luck. I then did a modem restart, and now it seems to be working. I hope it lasts!
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