Osh1's profile

New Poster

 • 

1 Message

Sun, Mar 8, 2020 1:00 PM

Why does Fire TV keep losing connectivity to internet via Xfinity wiFi?

U/sually I have to reboot Fire Tv. Other devices remain connected ok. Phone, Laptop, smart speakers

 

Responses

EG

Expert

 • 

86.1K Messages

1 y ago

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

8 m ago

There seems to be only general information here regarding wifi.  The problem I have is with the "NEW" xfinity wifi.  I have an Amazon firestick connected to a device that is about 15 feet from the Xifi router.  My old router from Xfinity worked just fine.  Once I upgraded to the "NEW" and faster router, the firestick started randomly dropping the connection.  Can anyone give me answers as to what may the problem?

jlavaseur

Valued Contributor

 • 

400 Messages

8 m ago

I have a fire stick and the Xb6 gateway and I find it works best on the 2.4 g WiFi band, I have no trouble with mine

New to the Community?

Start Here