TightMan's profile

Frequent Visitor

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8 Messages

Mon, Jul 26, 2021 2:28 PM

Why Do Slow WiFi Speeds Occur With Gig Internet Speed

I have the Super+ More package which includes the Gig Internet speed.  Yet a few days a month our speeds are very slow.  Normally the broadcast is between 400-500 Mbps, but this morning it was 49 Mbps.  I have the 3 pods relaying the broadcast. Three of us work from home and connected via VPNs.  I restart the Gateway/router to obtain the desired faster speed.  But is there a setting or option to enable to prevent this?  I am paying for the speed but 300+Mbps gap is huge!  Any advice is welcomed.  Thank you.

Responses

Official Employee

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301 Messages

2 m ago

Good morning @TightMan and thank you for reaching out to our Digital Care Team on our forums today. I'm sorry to hear about your speed concerns but rest assured you've reached the right team to help.

 

To get started,  please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

EG

Expert

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89.1K Messages

2 m ago

@TightMan @XfinityAlyssaA 

Please post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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