Visitor
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1 Message
Why do I keep getting throttled at .3 Mbps?
This isn't the first time this has happened - this happens often: I start losing connections to applications/unresolved browser issues, I go to speedtest.net and realize my speed dropped to - literally - a stop. I reset my router and modem, retest again and it's still the same (0.27 Mbps upload speed):
Ah, but I know you can't trust that site - so I end up going to your speed test where I get to see the numbers adjusted up... and then slowly drop over time... until the upload speed drops to a 'favorable' 0.7Mbps:
(In response to your xfinity speedtest question) I do need more [upload] speed, but I shouldn't have to boost my plan for it. You could honestly give me 30 Gbps download speed, but it wouldn't matter to me if I'm only getting less than 1 Mbps upload.
It's not my computer - I test this on multiple devices. It's not my router - I connect my devices directly to the modem. The only thing I can't test is my modem - which resetting it doesn't fix, and it's on your list of approved modems ----- and I think we can rule it out because the issue seems to get resolved after I contact support....
I've called support in the past, I get told to do the same thing over again; I have to disconnect my home network and directly connect my computer to the modem - I walk through all the steps - until I finally get to talk to someone from the technical department that tells me they aren't sure why it's happening - by now, it's been at least an hour of my time wasted. So I schedule a time for a technician to come out, then a few hours later, my speed gets restored and my technician visit gets cancelled. It's a colossal waste of time. I've been a customer since 2016 and there's been issues every now and then (like when a hurricane comes through), but recently - this has gotten ridiculous. I had more reliability using a 56k modem connection (at least then when I got disconnected, I knew why).
I know I'm not the only one - I've seen others that have asked why their upload speeds are dropping.
XfinityAldrik
Official Employee
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1.9K Messages
3 years ago
Hello @user_496aca, thank you for reaching out to us on our community forums. As mentioned in our Xfinity Internet Broadband Disclosures, Open Internet, and our Net Neutrality articles we do not block, slow down or discriminate against lawful content.
Thank you for clarifying this slow upload happens on multiple devices as well as on wireless and hardwired ethernet connections. Could you please send our team a direct message with your full name and full address? We'd love to take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3aO43gN
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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108.3K Messages
3 years ago
@user_496aca @XfinityAldrik
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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