Visitor
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5 Messages
Why do I have two accounts now ?
So..... I added a speed / plan upgrade :
Internet 1 Gig | Download speeds up to 1000 Mbps; Upload speeds up to 100 Mbps for $110
Minus the 5-Year Price Guarantee discount - $50
Minus the Autopay & Paperless discount - $10
Now I have two accounts listed, which one is actually active ?
The XA chat bot is absolutely useless, you might as well remove it from the website.
Spoke with customer service yesterday but there are still TWO accounts listed this morning ?
Hello ?
XfinityMelinda
Official Employee
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17 Messages
55 minutes ago
Hi @user_c9a8fa, thank you for taking the time to reach out to us here on our Xfinity Forums about your account concern. Please know, we want you to have the best experience with Xfinity, and we're happy to help! This is not the experience we want you to have after upgrading your services. In order for us to better serve you, we'll need to take a look at your account to determine what's going on.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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