why do I have to use the xfinity app to enable DMZ and port forwarding

Question

When will we be able to do  advanced functions in the XER10 admin page.  I don't like clicking on the DMZ section only to be told to do it though the app.  Do I have the app on my phone...yes, I do.  Do I want to track down my phone when I can just as easily login tot he web admin portal and make my changes there...no, I don't. I used to deal with the Motorola SBG900 and it was better setup than the XER10 is nor and that was 17 years ago.  I would just like to be able to have those abilities put back into place.  Thank you.

XfinityPaula · Answer

WPSJr Good morning! Thank you for sharing your thoughts and experience with us for the trouble it is to fully manage your network when certain options are only available via the Xfinity app. I'm sorry that the devices are creating this limitation for us.

I was able to locate some details on configuring the DMZ through the Admin tool for the gateway. This would allow you to mange those settings without the app. However I was not able to find the specific steps or if the option is available through the admin tool to mange the port forwarding settings. Do you have the Admin tool enabled?

I think our equipment is great for most users, but I know that some prefer their own devices and fortunately there was an update recently that allows us to add personal routers to be used in place of the XER10. If you were interested in using another prefered device that is now an option with for our fiber internet customers.

Your Home Network

WPSJr

why do I have to use the xfinity app to enable DMZ and port forwarding

XfinityPaula

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