U

Visitor

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2 Messages

Thursday, June 1st, 2023 2:26 PM

Closed

Why do I have to restart my Gateway modem every day to restore wifi connections to my devices?

Since I had the 'new and improved' (sarcasm intended) Gateway modem installed I lose the wifi connection to my devices daily and have to restart the modem to restore the connection. Is this simply because this is a [Edited: "Language"] piece of equipment? Should I be looking for a new provider? 

Official Employee

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1.5K Messages

2 years ago

Hello @user_d0e196, we certainly understand the importance of having a reliable connection. We can certainly take a closer look at the issue, to get started please send a direct mssage with your full name and address.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.

Expert

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111.7K Messages

2 years ago

@user_d0e196 @XfinityGabby 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

Visitor

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2 Messages

@EG​ I followed the instructions provided above to contact Xfinity Support and was informed that "sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines". I recommend you update your directions so customers that follow them aren't violating forum guidelines. So from my viewpoint, the possible solution is finding another more reliable provider. 

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