1 Message
Why do I have "legacy tv" outage when I have only internet?
I've had an almost 3 day outage now for "legacy tv" when I don't have tv as a service, just internet. That's all I have. I need the internet for work and school but you all haven't been able to restore that due to the "legacy" issue. I don't even have a flex or xumo box. Just a modem for internet. And now I can't reach anyone until the over 3 day outage is complete. Very frustrating experience.
XfinityRoberto
Official Employee
•
1.4K Messages
27 days ago
Hi there and welcome to Comcast @user_xa1ax7. Thank you so much for reaching out to us regarding your service issues. I am sorry to hear that your service is being affected by the TV issues in the area. I am happy to take a look at the account and see what is going on.
Please also note that sending unsolicited peer to peer direct messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you here.
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