Visitor

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13 Messages

11/12/2026 5:40 PM

Why did I get this email? What updates?

 

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Equipment upgrade needed
Find a compatible device today
Keep your internet connection secure and reliable with an upgraded modem.
Your current modem is no longer receiving important security updates. Without the latest features, the security and performance of your modem may be impacted over time. When you upgrade your modem, you’ll help ensure your equipment is ready for the latest Xfinity services.
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Official Employee

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3.9K Messages

29 minutes ago

 

user_db204c We send out these notifications when a device in use is hitting what is called "End of Life" and the manufacturer will soon not be updating them with required updates to help keep your home connection secure while online. They are to let customers know that we recommend getting a newer device to keep up with security, and you may choose to lease ours if you like, but we also have a list of compatible devices here to purchase your own if you would like as well https://www.xfinity.com/support/internet/customerowned?mboxRed=true&s_tnt=126324%3A1%3A0&adobe_mc_sdid=SDID%3D6189789D191F02E0-640024CB99694709%7CMCORGID%3DDA11332E5321D0550A490D45%40AdobeOrg%7CTS%3D1750172592. We will support any decision you like, but we do recommend replacing it as soon as you can for your security. 

 

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