Why did I get charged an extra $20 for additional usage

Good afternoon @user_sfqwrq, and thank you for reaching out to our Communities team regarding your billing concerns, we appreciate it. It sounds like you might have gone over your 1.2 TB data limit. For more information on what counts against your data, I have included the following link https://www.xfinity.com/support/articles/data-usage-what-counts-towards-my-data-plan. We'd be happy to look to see if there are any available offers to add unlimited data to your account so that you don't have to worry about overage charges in the future. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further!