Why can't call Comcast or submit tracert to prove NOC issue at the head end?

COD/BF6 latency has been hurting big time. Its bad, so we have to have a senior tech come and show the real issue is not on my end. 

Your wasting a roll out, 

  1    <1 ms    <1 ms    <1 ms  2601:183:4105:fb50:c650:9cff:fefb:2ccf

  2    13 ms    13 ms    14 ms  2001:558:1000:58::2

  3    14 ms    12 ms    15 ms  po-308-387-rur101.branford.ct.hartford.comcast.net [2001:558:202:ff26::1]

  4    14 ms    25 ms    16 ms  po-2-rur102.branford.ct.hartford.comcast.net [2001:558:200:8159::2]

  5    12 ms    16 ms    14 ms  po-100-xar02.branford.ct.hartford.comcast.net [2001:558:200:97f::1]

  6    19 ms    20 ms    18 ms  2001:558:200:2030::1

  7     *        *        *     Request timed out.

  8    22 ms    22 ms    21 ms  2001:559:e000::3b2

  9    21 ms    22 ms    21 ms  ae2.r01.stem01.bos01.fab.netarch.akamai.com [2600:1401:f000:302::1]

 10    22 ms    14 ms    20 ms  ae1.r03.spine01.bos01.fab.netarch.akamai.com [2600:1401:f000:801::]

 11    22 ms    22 ms    19 ms  ae3.r01.leaf01.bos01.fab.netarch.akamai.com [2600:1401:f000:802::1]

 12    23 ms    22 ms    39 ms  ae1.r19.tor01.bos01.fab.netarch.akamai.com [2600:1401:f000:1a13::1]

 13    20 ms    21 ms    22 ms  g2600-1401-d000-0582-0000-0000-0000-1127.deploy.static.akamaitechnologies.com [2600:1401:d000:582::1127]

Trace complete.

C:\>tracert microsoft.com

Tracing route to microsoft.com [2603:1061:14:47::1]

over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  2601:183:4105:fb50:c650:9cff:fefb:2ccf

  2    14 ms    17 ms    14 ms  2001:558:1000:58::2

  3    16 ms    13 ms    13 ms  po-308-387-rur101.branford.ct.hartford.comcast.net [2001:558:202:ff26::1]

  4    17 ms    13 ms    25 ms  po-2-rur102.branford.ct.hartford.comcast.net [2001:558:200:8159::2]

  5    14 ms    25 ms    18 ms  po-100-xar02.branford.ct.hartford.comcast.net [2001:558:200:97f::1]

  6    17 ms    15 ms    18 ms  2001:558:200:2030::1

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10    35 ms    31 ms    36 ms  2603:1060:0:12::f12a

 11    98 ms    37 ms    34 ms  2a01:111:201:f200::e8d

 12    34 ms     *       34 ms  2603:1060:0:10::f441