Why are outage restoration text notifications delayed by hours?

Xfinity offers text notifications to inform customers when internet service has been restored following an outage. In my experience, these notifications routinely arrive hours after service has actually returned.

This defeats the entire purpose of the notification service. Customers sign up because they want to know when they can resume using their internet connection—not when Xfinity has administratively closed an outage ticket.

This problem has been reported by customers for years. Why hasn't Xfinity addressed it?