why am I the only person in my area with an outage

As the title says. The past couple days they've been doing work to "improve" the network in the area. Several hours ago I got a text that the work was completed. Everything seemed fine for a while, then all of the sudden my Internet went out, while all my neighbors is fine. The Xfinity assistant is just sending me in circles and refuses to connect me with a human or even provide information on resetting my particular router, because "an outage is being investigated." I just want to try resetting in case that will fix it. I'm literally being hamstrung from further troubleshooting, and just having any sort of actually useful help. I've already unplugged and waited over a minute. I've restarted my computer. I've run the diagnostic tools for it. I want some help and answers from a human, not a.i.