7 Messages
Why am I receiving packet loss?
Yesterday there was apparently a service issue in my area that I received a text about that was supposedly resolved. Now, today I am experiencing packet loss for the last several hours.
Ping statistics for 8.8.8.8:
Packets: Sent = 244, Received = 231, Lost = 13 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 188ms, Average = 17ms
This happens from all devices, from my router, as well as any device if I connect it directly to the modem, so this clearly appears to be some sort of Xfinity backbone issue.
Here's an MTR as well that proves it's not my equipment. My router is the first device listed with 0% packet loss. There is however significant packet loss in comcast network. I understand this could possibly be due to ICMP de-prioritization, however if it was only that I wouldn't be receiving packet loss on my end.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.88.1 - 0 | 65 | 65 | 0 | 0 | 1 | 0 |
| cm-1-acr03.aurora.co.denver.comcast.net - 28 | 29 | 21 | 0 | 21 | 123 | 11 |
|po-253-1216-rur102.aurora.co.denver.comcast.net - 22 | 33 | 26 | 0 | 26 | 175 | 11 |
|po-2-rur101.aurora.co.denver.comcast.net - 19 | 38 | 31 | 0 | 11 | 18 | 13 |
|po-100-xar01.aurora.co.denver.comcast.net - 24 | 34 | 26 | 0 | 19 | 175 | 12 |
|be-307-arsc1.denver.co.denver.comcast.net - 28 | 29 | 21 | 0 | 20 | 176 | 13 |
|be-36041-cs04.1601milehigh.co.ibone.comcast.net - 65 | 17 | 6 | 0 | 27 | 96 | 13 |
|be-3411-pe11.910fifteenth.co.ibone.comcast.net - 36 | 25 | 16 | 0 | 12 | 20 | 13 |
| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |
| 216.239.40.59 - 28 | 29 | 21 | 0 | 12 | 19 | 12 |
| 142.251.48.5 - 28 | 29 | 21 | 0 | 15 | 61 | 12 |
| dns.google - 30 | 30 | 21 | 0 | 20 | 124 | 12 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
I have tried the obivous such as rebooting the modem and all the basic troubleshooting I can from my side. It sucks when you plan on spending Friday night gaming with friends, but can't do so due to Xfinity's packet loss and inability to maintain a stable backbone.
user_bs3tfa
7 Messages
2 months ago
I also just used the app to connect to a neighbors xfinity hotspot and also experienced packet loss, so its not just me.
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user_bs3tfa
7 Messages
2 months ago
Still happening for the second day in a row, and even worse now. Get your [Edited: "Language"] together xfinity
Ping statistics for 8.8.8.8:
Packets: Sent = 1948, Received = 1602, Lost = 346 (17% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 279ms, Average = 28ms
(edited)
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user_bs3tfa
7 Messages
2 months ago
Problem was supposed to be fixed by 7:50pm yet here we are, still barely usable internet.
Ping statistics for 8.8.8.8:
Packets: Sent = 11587, Received = 9828, Lost = 1759 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 327ms, Average = 25ms
Completely unacceptable.
(edited)
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XfinityAmandaB
Official Employee
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2.1K Messages
2 months ago
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EG
Expert
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110K Messages
2 months ago
@user_bs3tfa @XfinityAmandaB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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kjf138
3 Messages
1 month ago
hi, was this issue resolved? i am having nearly identical issues as OP and have not yet seen resolution. online gaming, video streaming, social media browsing - all activities are interrupted by packet loss. ping tests with modem/router does not show interruption. even worse, zoom video conferences and general work productivity is interrupted.
To modem/router on ethernet connection:
Ping statistics for 192.168.0.1:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 9ms, Average = 2ms
With Public DNS:
Ping statistics for 1.1.1.1:
Packets: Sent = 100, Received = 93, Lost = 7 (7% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 60ms, Average = 25ms
This did not happen prior to a planned outage in my local neighborhood. What's the deal?
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