Visitor
•
2 Messages
Why am I having constant internet connection issues daily?
Every day, at least 10 times a day, our household experiences complete loss of internet service. I cannot tell you how many times a technician has already came out. The last Xfinity technician came out with promises that these issues would never happen again. He stripped out the old cable line. He installed a dedicated cable line into the home. He placed a new generation white router and hooked it up. He ran tests and everything was working great. I could not have been any happier. However, just like all the times before and I mean several, we began having issues again shortly after he left, probably a day and a half I would guess. We have done nothing as to tampering with the cables or equipment and have never been late on our payments. We keep having to unplug and plug back in the router several times a day. It is exhausting and we are now at the end of our rope with Xfinity. What is the problem?
XfinityBenjaminM
Official Employee
•
1.7K Messages
1 year ago
@user_b3b158 Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry to hear that the connection issues are still impacting you. Please send us a Direct Message with your full name and address so that we can investigate this further. Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
EG
Expert
•
107.6K Messages
1 year ago
@user_b3b158 @XfinityBenjaminM
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0
user_b3b158
Visitor
•
2 Messages
1 year ago
We cancelled! What a mess! Our family has never experienced the type of problems Xfinity gave us with other providers. It was never fixed! Payments kept going through on auto-pay but we actually went several days, including Christmas and New Years, not having internet access. The family here could not have been any unhappier.
1
0